SunTrust Bank in 30 North Harrison Street

Customer Reviews about SunTrust Bank:

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  Beware! Policies and procedures are archaic, I started with an auto loan without having an actual bank account with Suntrust. and was literally unable to set up and access an online account to check balance, payment history, etc. for years, they just started allowing loan customers to do this several months ago. Each department within Suntrust has had different contact info for me, address, etc. after having moved a couple of times during my loan, they could never figure out how to put one address into their system. I actually wanted to pay off my loan recently and the financial dept was so incompetent they could not answer any questions regarding my payment history and erroneously had in their records I had paid a month late at some point during the loan history, when I told them this was incorrect and asked them what date I had paid "late" they stated they could not give me that information, someone would call me back....I'm still waiting, that was months ago, I just don't have the patience or will power to deal with them so I have not called back
  By Cari Ulrick, December 11, 2016

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